Infinity Knits

where the love of knitting goes on and on and on.


Shipping & Returns


Shipping Information

Blankets

One of the unique features of my blankets is that the Yarn is made specifically for each piece. In order for us to do this, it requires some additional time, but it is these sorts of things in life that are worth waiting for. Please allow 6-8 weeks for creation and shipping.

Apparel

These items are made with Yarn that I am able to keep in stock and therefore require far less production time. Please allow 1-2 weeks for creation and shipping.

Customs and Duty

If your order is shipping outside of Canada, please be aware it is the Buyer’s responsibility to check with their local customs office to determine what the additional costs will be prior to purchase so that you will be prepared to pay these on delivery.

International shipping time may vary depending on your location.

 

Shipping is calculated on each item based on the weight of that item. You may determine this amount by placing the item into your cart and proceeding to checkout. The shipping rate will be clearly stated prior to any credit card or payment information requirements. 

 

 

 

Returns

When your item arrives and you do not love it, I will gladly offer exchange or store credit on any merchandise that is in its original unused and unworn condition within 7 days of receipt of your order.  We are unable to offer refunds because we are a small business and our inventory is limited.

I do not accept return to items that have been worn, damaged, or altered in any way. Items may only be returned in their original condition.

If you would like to exchange your item please contact me and obtain a Return Authorization number.  Ship the item back to us and put Return Authorization number on the box along with your contact information (name, address, phone number, email).  Make sure to use tracking and insurance with your shipment.  Packages without Return Authorization number will be returned back to sender.

We are unable to refund any shipping charges and the customer is responsible for all return shipping costs.